topic Re: Please check your subscription entitles you to view channel on this bix in Sky Q

Please check your subscription entitles you to view channel on this bix

Adele57 — Tue, 19 Sep 2023 10:47:55 GMT

My sky box keeps telling me to check my subscription entitles me to view this channel on this box

Re: Please check your subscription entitles you to view channel on this bix

Daniel0210 — Tue, 19 Sep 2023 10:51:31 GMT

@Adele57

Could you tell us what you're trying to watch, what channel and on the main box or mini box?

Re: Please check your subscription entitles you to view channel on this bix

oldfella — Tue, 19 Sep 2023 10:52:05 GMT

@Adele57 wrote:

My sky box keeps telling me to check my subscription entitles me to view this channel on this box

Hi @Adele57

To what channel are you referring?

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Please check your subscription entitles you to view channel on this bix

Adele57 — Tue, 19 Sep 2023 10:54:29 GMT

All channels

Re: Please check your subscription entitles you to view channel on this bix

Dazzasky — Tue, 19 Sep 2023 10:55:55 GMT

@Adele57 wrote:
My sky box keeps telling me to check my subscription entitles me to view this channel on this box

Try fixing by rebooting your Sky Q box @Adele57

Re: Please check your subscription entitles you to view channel on this bix

Adele57 — Tue, 19 Sep 2023 10:56:38 GMT

Have done that numerous times

Re: Please check your subscription entitles you to view channel on this bix

Dazzasky — Tue, 19 Sep 2023 10:59:24 GMT

@Adele57 wrote:
Have done that numerous times

I've escalated your post to Sky, so keep an eye out for a message from Sky @Adele57

Re: Please check your subscription entitles you to view channel on this bix

Greenfingers001 — Tue, 19 Sep 2023 11:00:55 GMT

Thanks for escalating this. We’ve sent @Adele57 an invite to chat.

Re: Please check your subscription entitles you to view channel on this bix

shazzabostonuk — Fri, 24 Nov 2023 10:11:44 GMT

Ive rang sky many times over this issue, does anyone know how to resolve this please 😕

Re: Please check your subscription entitles you to view channel on this bix

shazzabostonuk — Fri, 24 Nov 2023 10:12:43 GMT

@Adele57 Did you get this sorted, im having the same issues 😕

Re: Please check your subscription entitles you to view channel on this bix

shazzabostonuk — Fri, 24 Nov 2023 10:13:32 GMT

@Greenfingers001 Could you forward me to get help also please, ive restarted updated many times and i still can't view on my mini box.

Re: Please check your subscription entitles you to view channel on this bix

Baldeagle11 — Fri, 08 Dec 2023 17:25:13 GMT

Has anyone managed to fix this issue themselves? I see

Had SkyQ for a whole day before the mini boxes started to display the error, spent an age on the phone to sky, couldn't fix it, then an engineer was due to come out today a week after we phoned, and is a no show.

Re: Please check your subscription entitles you to view channel on this bix

TheFlem — Tue, 12 Mar 2024 21:59:26 GMT

Did anyone get the fix to this problem?? Started on my system last week, tried numerous reboots and no improvement 🤔

Re: Please check your subscription entitles you to view channel on this bix

sarries22 — Mon, 22 Apr 2024 08:15:51 GMT

Has anyone managed to fix this issue yet? @Addie15 I am still having the same issue after re booting and speaking to customer services for a long time ...nothing has helped. It would appear my viewing card needs updating to allow the mini box to work....How do i go about this. Who to phone. Engineer booked for Thursday , which means a day off work, so surely there is something i can do myself to update the viewing card? @caesarome

Re: Please check your subscription entitles you to view channel on this bix

Daniel0210 — Mon, 22 Apr 2024 08:29:17 GMT

@sarries22 wrote:

Has anyone managed to fix this issue yet? @Addie15 I am still having the same issue after re booting and speaking to customer services for a long time ...nothing has helped. It would appear my viewing card needs updating to allow the mini box to work....How do i go about this. Who to phone. Engineer booked for Thursday , which means a day off work, so surely there is something i can do myself to update the viewing card? @caesarome

@sarries22

To attempt a refresh on your viewing card:

Home > Settings > System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No phone call is involved but the card should be refreshed.

Re: Please check your subscription entitles you to view channel on this bix

sarries22 — Mon, 22 Apr 2024 08:58:27 GMT

Thanks for the suggestion, however it did not work. Maybe by subscription needs updating. I used to pay for 2nd room box on sky HD+ but this is not now working on the mini box. Main sky Q box is fine and i should also have my one mini box working. I ca only think the new viewing card does not have mini box activated?

Re: Please check your subscription entitles you to view channel on this bix

sarries22 — Fri, 26 Apr 2024 08:23:11 GMT

Just had a Sky Engineer visit and he simply phoned up Sky and got a new signal sent down to my home box. All seems to work now. For such a simple fix....one phone call.... There is so much faffing around with trying downloads and reboots etc..... , one simple phone call fixed it.

Re: Please check your subscription entitles you to view channel on this bix

Leeds94 — Thu, 09 May 2024 14:46:35 GMT

Have also had this issue after recently cancelling my TNT Sports package. After speaking to a Sky agent, To get your Sky mini boxes back up and running, I had to completely reset one Minibox with the following steps:

Reset the settings

Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
Select Reset, then Reset settings and select Confirm.
Wait for the on-screen instructions to disappear then press the standby button on the front of your Sky Q box, instead of the Home button on your Sky Q remote.

Once it reboots, you may need to re connect your Sky Q remote, you can do this by:
Press and hold 1 and 3 together for 2 seconds, a red light should flash twice on your remote, then follow on screen instructions.

Your sky Q minibox should reconnect to your Sky Q main box as normal, along with all your channels again. Any other Miniboxes you have should then reconnect automatically again also.

Hope this helps!