topic Re: Cannot record it rewind live tv in Sky Q

Cannot record it rewind live tv

Toni14 — Thu, 23 Nov 2023 18:42:44 GMT

There seems to be an issue with the box recording and rewinding

Re: Cannot record it rewind live tv

PandJ2020 — Thu, 23 Nov 2023 18:48:23 GMT

Have you tried a power cycle?

it may be the hard disk failing.

Re: Cannot record it rewind live tv

oldfella — Thu, 23 Nov 2023 18:48:27 GMT

@Toni14 wrote:

There seems to be an issue with the box recording and rewinding

Hi @Toni14

First try a simple q box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Cannot record it rewind live tv

Toni14 — Thu, 23 Nov 2023 18:56:03 GMT

Yes it's saying hard disk drive problem. Can it be fixed?

Re: Cannot record it rewind live tv

oldfella — Thu, 23 Nov 2023 19:13:14 GMT

@Toni14 wrote:

Yes it's saying hard disk drive problem. Can it be fixed?

Hi @Toni14

Check the following link. If you cannot solve your issue you need to replace your Q box.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages