topic Re: Cancel sky cinema free trial in Sky Q

Cancel sky cinema free trial

Hayleys21 — Mon, 25 Sep 2023 17:16:22 GMT

How do I cancel my sky cinema free trial?
I thought it was£6 extra a month for 3 months after trial but it's charging me £19 😞

Re: Cancel sky cinema free trial

Daniel0210 — Mon, 25 Sep 2023 17:18:37 GMT

@Hayleys21
To remove part of your TV package you will need to contact Sky and give the appropriate 31 days notice.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

Re: Cancel sky cinema free trial

Dianerobinson — Sat, 18 Nov 2023 16:25:48 GMT

Cancel movies

Re: Cancel sky cinema free trial

Daniel0210 — Sat, 18 Nov 2023 16:30:42 GMT

@Dianerobinson

You can't cancel anthrough the forum. See my post immediately above yours. It applies to you too.

Re: Cancel sky cinema free trial

OSCAR+24361 — Thu, 23 Nov 2023 18:17:13 GMT

hayleys21 yea the same as just happened to me iv got 2months free trail and was told it was £6 a month after that but iv just checked and it £19 a month so how did you cancel yours so I can do the same. Thank you.

Re: Cancel sky cinema free trial

Daniel0210 — Thu, 23 Nov 2023 18:19:33 GMT

@OSCAR+24361

How long ago did you agree this? Could it be future bills haven't had time to adjust?

To cancel see post 2 above.

Re: Cancel sky cinema free trial

Daniel0210 — Thu, 23 Nov 2023 18:50:11 GMT

@OSCAR+24361

As you can be seen on the signature at the bottom of my posts I don't answer queries via a PM. If you want to cancel straight away you'll have to follow the steps in post 2 giving the required notice.

Re: Cancel sky cinema free trial

Dianerobinson — Thu, 23 Nov 2023 21:32:48 GMT

Please cancel my free sky cinema

Re: Cancel sky cinema free trial

Daniel0210 — Fri, 24 Nov 2023 05:16:37 GMT

@Dianerobinson

You asked the same question on 18 November and I answered with the solution. I'm afraid the answer is the same.

Re: Cancel sky cinema free trial

Jublia — Thu, 14 Dec 2023 14:50:23 GMT

I did this last year for the Christmas period and was shocked when it carried on after the £6 for three months. I did manage to cancel it but it took her awful lot of effort. I've done it again this year for Christmas because we do like movies at Christmas but £19 a month is way too much for the old stuff that they show most of the time It's on Netflix and Amazon Prime anyway so its really not worth the money. so next year, I am going to write to them and cancel it about a month before the £6 trial runs out. I'll see if that works. getting through by phone is a nightmare. Ittook me two days to get anywhere last time. It would be good if it was £6 extra a month that's enough to pay.

Re: Cancel sky cinema free trial

OSCAR+24361 — Thu, 14 Dec 2023 15:25:28 GMT

@Jubliathanks for ur reply iv cancelled mine now they said it would be cancelled on the 31st of Dec iv got it free till then, like you said if it was £6 a month that's not too bad but no way can I afford £19 a month on top of what I'm already paying, il see if they can do me a deal after Xmas, well I can try anyway. 😂👍

Re: Cancel sky cinema free trial

technoman1 — Fri, 11 Oct 2024 14:23:36 GMT

When i recently had a skyQ upgrade i was offered a 3 month trial of Ultra HD and Sky Cinema . After a couple of days the picure in UHD was dull and grey on my TV so i asked sky to remove it . I then tried to watch the movies but found so many repeats and old movies that i decided to cancel after a month. When i went on the phone to cancel this the automated system asked me if i was calling to cancel this free trial and i said yes and assumed that this would then be cancelled and assumed this was a new procedure to reduce the calls the cancellation team need to handle.. I received no confirmation email or text and this month was charged around £13 extra on my account . Has anyone else had issues with this because it always used to be the case that you needed to call to get parts of your TV package removed. After spending 90 mins on two phone calls today i was told that they would refund on my next bill but the first operator was very beligerant and unhelpful and wanted to continue to argue with me that i still had to pay the 31 days notice period. Ive been with sky for over 20 years and VIP and i am not happy to be treated like a liar when i felt i had met the conditions set out for cancellation. Note in future believe nothing until you get written confirmation.

Re: Cancel sky cinema free trial

Free1 — Wed, 15 Jan 2025 09:29:54 GMT

I am having problems like that

Was given two months free in December

Got my bill being charged in January

Sky informed me that the offers were not on now and took it off my package!

Surely they can't get away with offering something to sign you up then remove it

I took am a customer of over 20 years

Not happy

Re: Cancel sky cinema free trial

Buddysmith — Tue, 17 Feb 2026 15:04:26 GMT

Cancel my sky cinema please

Re: Cancel sky cinema free trial

Daniel0210 — Tue, 17 Feb 2026 15:11:23 GMT

@Buddysmith wrote:

Cancel my sky cinema please

@Buddysmith
You may be aware already but haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

To remove part of your TV package you need to contact Sky giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling in using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

Re: Cancel sky cinema free trial

NickNewark — Tue, 17 Feb 2026 15:40:20 GMT

@Buddysmith I cancelled mine recently using the livechat option. You could try this.