Routine failure of Sky Mini-box

Grimal — Thu, 23 Nov 2023 16:56:56 GMT

My Sky Q main box works fine. The mini-box routinely fails. No amount of following online instructions makes any difference.

On speaking to Sky, they say the problem lies in the level of recorded material exceeding 70%, ( it's currently 84%, having been higher previously ) - they say that with any level in excess of 70% this more or less guarantees malfunctioning of the Minibox. Is this everyone's experience ? Not a very good advert for Sky's capacity if true ? Thanks in anticipation.

Re: Routine failure of Sky Mini-box

PandJ2020 — Thu, 23 Nov 2023 17:12:32 GMT

That's another post claiming this - it's rubbish. (The figure given the other day was a lot lower)

Miniboxes failing to maintain a connection is either due to WiFi interference or the distance between Q boxes.

Re: Routine failure of Sky Mini-box

oldfella — Thu, 23 Nov 2023 17:28:19 GMT

@Grimal wrote:

My Sky Q main box works fine. The mini-box routinely fails. No amount of following online instructions makes any difference.

On speaking to Sky, they say the problem lies in the level of recorded material exceeding 70%, ( it's currently 84%, having been higher previously ) - they say that with any level in excess of 70% this more or less guarantees malfunctioning of the Minibox. Is this everyone's experience ? Not a very good advert for Sky's capacity if true ? Thanks in anticipation.

hi @Grimal

As posted by @PandJ2020 what you say Sky told you is completely false.

See if the following helps.
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

topic Routine failure of Sky Mini-box in Sky Q

Routine failure of Sky Mini-box

Re: Routine failure of Sky Mini-box

Re: Routine failure of Sky Mini-box