topic Re: Returning old device in Sky Q

Returning old device

Allen6 — Tue, 10 Oct 2023 11:03:00 GMT

Hi I have received a text to say I will be charged if I don't return my old broadband box, I don't remember receiving a returns label or bag to put it in can you please send this to me. my name is Allen Stock and my postcode is house number

Re: Returning old device

Tom-W19 — Wed, 11 Oct 2023 07:44:38 GMT

Hi @Allen6

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Returning old device

Lisa-P1987 — Fri, 13 Oct 2023 10:53:57 GMT

We are still looking to help you @Allen6 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Returning old device

Peter+OBrien — Thu, 23 Nov 2023 13:27:44 GMT

I am trying to return my router but I cannot find the order number to put on the An Post website so that I can print a label and return to Sky.

I am losing the will to live with the AI chat bod

Re: Returning old device

Peter+OBrien — Thu, 23 Nov 2023 14:33:03 GMT

Ok I found it tks