topic Sky Q TV package. in Sky Q

Sky Q TV package.

Brian+Knight — Thu, 23 Nov 2023 12:05:06 GMT

I'm a Sky staff member & have just noticed I'm still on the Entertainment pack, can you tell me why I have not been upgraded to the Signature pack? When I try to upgrade it shows that I will be charged. Unable to speak to an advisor regarding this.

Re: Sky Q TV package.

PandJ2020 — Thu, 23 Nov 2023 12:13:00 GMT

@Brian+Knight wrote:
I'm a Sky staff member

I don't think customers can help you here?

Sky doesn't normally move people from legacy packages unless they instigate a change.

Re: Sky Q TV package.

Brian+Knight — Thu, 23 Nov 2023 12:43:33 GMT

Thanks, I realise this but the help page keeps going round in circles, it just directs you to the community page. All I want to do is speak to an advisor (which is impossible to do) ridiculous, my problem could have been sorted hours ago if I could speak to a human.....lol

Re: Sky Q TV package.

Daniel0210 — Thu, 23 Nov 2023 12:44:36 GMT

@Brian+Knight

As staff you should have a dedicated means of contact.