topic Re: My sky isn’t working in Sky Q

My sky isn’t working

Beanna12 — Sat, 18 Nov 2023 18:17:49 GMT

My sky isn't working

Re: My sky isn’t working

GD1 — Sat, 18 Nov 2023 18:22:30 GMT

@Beanna12 Need more info that this is you want the forum to help. Any onscreen messages?

Re: My sky isn’t working

Daniel0210 — Sat, 18 Nov 2023 18:22:32 GMT

@Beanna12

We need a ~~bit~~ lot more information to offer advice.

Re: My sky isn’t working

oldfella — Sat, 18 Nov 2023 18:26:27 GMT

@Beanna12 wrote:

My sky isn't working

hi @Beanna12

First thing to try is a Q box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: My sky isn’t working

Lindsay4578 — Wed, 22 Nov 2023 20:18:15 GMT

My sky isn't working. Sky Q has a blue screen. This happens when n all channels. On many n box and mini box. I have unplugged as advised before when this happened and still not working

Re: My sky isn’t working

Lindsay4578 — Wed, 22 Nov 2023 20:25:44 GMT

I have been a customer for 24 years and now I pay a lot of money but not getting the service I am paying for. I have tried rebooting but nothing has changed

Re: My sky isn’t working

PandJ2020 — Wed, 22 Nov 2023 20:42:08 GMT

@Lindsay4578 wrote:
I have been a customer for 24 years and now I pay a lot of money but not getting the service I am paying for. I have tried rebooting but nothing has changed

Is the TV on the right HDMI input? Try hitting the Sky button on your remote.

if not working you'll need to call Sky to get an engineer to check.

Sky would normally credit an outage from when reported to fixed if you ask.