topic Re: Intermittent issue with connection between mini box and sky q box in Sky Q

Intermittent issue with connection between mini box and sky q box

Mark — Tue, 21 Nov 2023 19:52:56 GMT

I've tried turning tv off (works for a couple of mins) and rebooting the mini box (plug out for 30 seconds). Booster cannot be relocated

Re: Intermittent issue with connection between mini box and sky q box

oldfella — Tue, 21 Nov 2023 20:06:14 GMT

@Mark wrote:

I've tried turning tv off (works for a couple of mins) and rebooting the mini box (plug out for 30 seconds). Booster cannot be relocated

Hi @Mark

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you have a Q booster which is nearer and is connected to your Q box you can use the WPS on that
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can also try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Re: Intermittent issue with connection between mini box and sky q box

Mark — Tue, 21 Nov 2023 20:27:35 GMT

Seems to be working so far - thanks

Re: Intermittent issue with connection between mini box and sky q box

Mark — Tue, 21 Nov 2023 20:46:43 GMT

Actually it worked for 10 mins so I moved to the reset and I'm having the same problems. I am on sky broadband and have a sky router already

Re: Intermittent issue with connection between mini box and sky q box

oldfella — Tue, 21 Nov 2023 21:14:20 GMT

@Mark wrote:

Actually it worked for 10 mins so I moved to the reset and I'm having the same problems. I am on sky broadband and have a sky router already

Hi @Mark

Is your WiFi Booster a Sky Q booster?

If so what has it been connected to?