Hi, im having issues with my sky box staying connected

pellens1j — Tue, 21 Nov 2023 18:13:55 GMT

Hiya, I'm having issues with my sky box staying connected to my WiFi. I have checked and deffo not an issue with my fibrenest router or connection. I habe reset in setting on my sky box but its still happening? I have checked all cables out the back and they are in and firmly in place.... any ideas? Had the box approx 2.5yrs now and never had an issue.

Re: Hi, im having issues with my sky box staying connected

oldfella — Tue, 21 Nov 2023 19:06:39 GMT

@pellens1j wrote:

Hiya, I'm having issues with my sky box staying connected to my WiFi. I have checked and deffo not an issue with my fibrenest router or connection. I habe reset in setting on my sky box but its still happening? I have checked all cables out the back and they are in and firmly in place.... any ideas? Had the box approx 2.5yrs now and never had an issue.

Hi @pellens1j

Was it a Network reset that you did?

Network Reset found in Q box Home - Settings - Setup - Network.

Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Re: Hi, im having issues with my sky box staying connected in Sky Q

Hi, im having issues with my sky box staying connected

Re: Hi, im having issues with my sky box staying connected