topic Re: Sky q mini connectivity in Sky Q

Sky q mini connectivity

sleepy+bear — Mon, 20 Nov 2023 10:42:19 GMT

My sky q mini keeps saying I cannot watch TV because of connectivity problem. I have checked the settings on main box and mini, everything is ticked. The router is all green. I've rebooted both boxes, I've done software updates because Sky advised me too, and still nothing. I am getting extremely frustrated paying for something I can't watch. Anyone else had this issue and knows how to resolve please.

Re: Sky q mini connectivity

Addie15 — Tue, 21 Nov 2023 09:14:33 GMT

Hi there, sleepy+bear. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q mini connectivity

Lisa-P1987 — Thu, 23 Nov 2023 09:21:35 GMT

We are still looking to help you @sleepy+bear . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky q mini connectivity

Chrissylad — Thu, 23 Nov 2023 09:46:18 GMT

I am having similar issues with Sky Q mini boxes, have to keep resetting the main Q box, surely this is a common problem, but all we can do is go to a forum ??

This needs a proper line of reporting to get someone to support / fix the issue, Sky doesn't seem to care much as there is no direct help !

Re: Sky q mini connectivity

Chrissylad — Thu, 23 Nov 2023 09:48:38 GMT

When you come to the Sky login page and try to report a fault such as Sky Q mini box connectivity, all I am faced with is non relevant / generic faults to choose from, I didn't find any that were directly relevant.