topic Re: Do I need internet for Sky Q multiroom in Sky Q

Do I need internet for Sky Q multiroom

jasonT1981 — Mon, 20 Nov 2023 19:01:53 GMT

I have had different sky team members tell me different things so I am a little confused.

I am considering getting Multiscreen on the black friday deal for the Sky Q mini box. Do I need an internet connection for it? I've been told by one person no, and another yes.

The last person I spoke to said if my Internet is down my multiscreen won't get any channels until my internet is back up. Where as another told me it has its own wifi to connect to the main box and I only need internet for the likes of downloading a TV show or using netflix.

So the question basically is, do I need internet for the Sky Q 2nd box to work? My internet can play up sometimes so I don't want to take out an 18 month contract only to have no signal when my wifi/internet is out

thanks.

Re: Do I need internet for Sky Q multiroom

oldfella — Mon, 20 Nov 2023 19:06:22 GMT

@jasonT1981 wrote:

I have had different sky team members tell me different things so I am a little confused.

I am considering getting Multiscreen on the black friday deal for the Sky Q mini box. Do I need an internet connection for it? I've been told by one person no, and another yes.

The last person I spoke to said if my Internet is down my multiscreen won't get any channels until my internet is back up. Where as another told me it has its own wifi to connect to the main box and I only need internet for the likes of downloading a TV show or using netflix.

So the question basically is, do I need internet for the Sky Q 2nd box to work? My internet can play up sometimes so I don't want to take out an 18 month contract only to have no signal when my wifi/internet is out

thanks.

Hi @jasonT1981

See following link

https://www.sky.com/help/articles/features-available-without-broadband

Edit

If you do take Q Multiscreen @jasonT1981

Make sure it comes with a mini box

Re: Do I need internet for Sky Q multiroom

nigea99 — Mon, 20 Nov 2023 19:46:51 GMT

@jasonT1981 wrote:

I have had different sky team members tell me different things so I am a little confused.

I am considering getting Multiscreen on the black friday deal for the Sky Q mini box. Do I need an internet connection for it? I've been told by one person no, and another yes.

The last person I spoke to said if my Internet is down my multiscreen won't get any channels until my internet is back up. Where as another told me it has its own wifi to connect to the main box and I only need internet for the likes of downloading a TV show or using netflix.

So the question basically is, do I need internet for the Sky Q 2nd box to work? My internet can play up sometimes so I don't want to take out an 18 month contract only to have no signal when my wifi/internet is out

thanks.

hi @jasonT1981

As per the link that @oldfella supplied, the last line about all other services applies - e.g. you can watch Satellite TV or recordings already made or downloaded - the bit in bold be the correct adviser

BTW if your internet/wifi is not SKY then the SKY minis connect to the main box via a wifi signal generated by the main box & not your home wifi - although they can be connected via ethernet instead

Re: Do I need internet for Sky Q multiroom

jasonT1981 — Wed, 22 Nov 2023 00:44:21 GMT

Thanks, went ahead and ordered multiscreen, and box is being delivered on Thursday. Managed to get a WiFi extender from my provider so hopefully that will help with drop-outs.

Re: Do I need internet for Sky Q multiroom

Chodley — Wed, 22 Nov 2023 07:07:15 GMT

Your internet should not "play up". I would be getting that resolved. What happens to it and who is your ISP?

Re: Do I need internet for Sky Q multiroom

Laing1 — Wed, 22 Nov 2023 10:48:38 GMT

@jasonT1981 wrote:

Thanks, went ahead and ordered multiscreen, and box is being delivered on Thursday. Managed to get a WiFi extender from my provider so hopefully that will help with drop-outs.

@jasonT1981 if yourbroadband provider is not Sky tnen your mini box does not connect to you home wifi it will connect to a mesh system generated by the Q main box . So a WIFI extender from your ISP provider will not help with dropouts to your mini box but a Sky Q booster might this would need to be placed half way between your main box and mini box if needed

Re: Do I need internet for Sky Q multiroom

jasonT1981 — Thu, 23 Nov 2023 17:57:38 GMT

Play up was maybe a poor choice of words, I meant more wifi coverage in the house could be a bit naff. But I got sorted with a WIFI extender.

Re: Do I need internet for Sky Q multiroom

jasonT1981 — Thu, 23 Nov 2023 17:58:39 GMT

Got the box and it seems to work great. Thanks for the help