topic Cancel tv in Sky Q

Cancel tv

Steve267 — Mon, 20 Nov 2023 17:59:47 GMT

Want to cancel tv package but 40 min call wait time not good enough . or mobile

Re: Cancel tv

Daniel0210 — Mon, 20 Nov 2023 18:03:56 GMT

@Steve267
To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget to keep you proof of posting indefinitely when you return the box(es). Return packaging will be sent out towards the end of your notice period.

Re: Cancel tv

oldfella — Mon, 20 Nov 2023 18:05:01 GMT

@Steve267 wrote:
Want to cancel tv package but 40 min call wait time not good enough . or mobile

Hi @Steve267

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.

Re: Cancel tv

PandJ2020 — Mon, 20 Nov 2023 18:25:25 GMT

@Steve267 wrote:
Want to cancel tv package but 40 min call wait time not good enough . or mobile

Try at a quieter time but you do need to hang on to cancel.

if not, try the chat: https://www.sky.com/help/articles/cancel-sky-tv