topic Need another return box in Sky Q

Need another return box

Kieran181 — Mon, 20 Nov 2023 16:25:05 GMT

I need another box to return my second mini box, the box you sent only had room for one box.

Re: Need another return box

Daniel0210 — Mon, 20 Nov 2023 16:26:35 GMT

@Kieran181
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.

Re: Need another return box

TM29 — Tue, 11 Nov 2025 10:29:09 GMT

I need to return 3 mini boxes and 1 large box plus all the leads and remotes!! I've only received one box!! Will need another two!!? Thanks

Re: Need another return box

Daniel0210 — Tue, 11 Nov 2025 10:30:12 GMT

@TM29
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.