topic Re: Equipment in Sky Q

Equipment

Blair — Mon, 20 Nov 2023 13:30:07 GMT

I was originally looking to cancel the service but I received a call from an advisor to which I then renewed the service including the multi room. Yet I am still receiving emails and texts saying that I will get charged for not returning the equipment even though I am still paying and using the active service. I tried calling and the advisor I spoke to was useless and still didn't resolve the issue and I asked to be transferred to a manager but was not put through to the correct person.

Re: Equipment

GD1 — Mon, 20 Nov 2023 13:31:44 GMT

@Blair To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Equipment

Mr+Flibbles+86 — Mon, 20 Nov 2023 13:32:54 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Equipment

Mr+Flibbles+86 — Wed, 22 Nov 2023 13:29:27 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks