topic Re: Downloading programmes in Sky Q

Downloading programmes

David0101 — Sun, 19 Nov 2023 20:19:44 GMT

I’m trying to download a programme on ITV 1 called The Long Shadow but I’m unable to. It says to use this service I need to upgrafe my subscription. I've never heard of this before?

Re: Downloading programmes

Daniel0210 — Sun, 19 Nov 2023 20:34:27 GMT

@David0101

Are you trying to download in HD while not having the HD add-on? If so try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Downloading programmes

David0101 — Sun, 19 Nov 2023 20:34:38 GMT

Thanks @Daniel0210

no I have HD add on. I just can't download it.
never had this problem before?

Re: Downloading programmes

Daniel0210 — Sun, 19 Nov 2023 20:37:34 GMT

@David0101
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Downloading programmes

Addie15 — Mon, 20 Nov 2023 08:48:54 GMT

Hi there! Thank you for escalating this. We have sent an invite to David0101.

Re: Downloading programmes

Greenfingers001 — Wed, 22 Nov 2023 09:20:09 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Downloading programmes

David0101 — Wed, 22 Nov 2023 09:22:53 GMT

Hi all sorted thanks

i unplugged the power supply from the box and re plugged it. Hey presto, it worked.

Thanks for ongoing support.

Best

David