topic Re: Sky Q box regulary loses internet connection. in Sky Q

Sky Q box regulary loses internet connection.

Andrew+Nico — Sat, 03 Jun 2023 09:06:22 GMT

BT Broadband working fine but Sky Q box keeps losing connection.Happened 4 times yesterday and had to reconnect and link up mini hub as well.Not a tech person and dont understand why this is happening.I have turned ECO mode off but to no difference.Very frustrating.

Re: Sky Q box regulary loses internet connection.

PandJ2020 — Sat, 03 Jun 2023 09:39:15 GMT

Ensure BT Smart Setup is disabled.

I'd recommend splitting your SSIDs into 2.4GHz and 5GHz as the sky box will only connect to the former.

It's possible the BT router is also steering to 5GHz which will cause disconnects. (Splitting SSIDs should prevent this unless there is a steering option)

Re: Sky Q box regulary loses internet connection.

Andrew+Nico — Sat, 03 Jun 2023 11:42:09 GMT

Thanks very much for your help but I have not got a clue how to do this.Would it possible to give me a step by step guide on how to do this at your convenience.Cheers.

Re: Sky Q box regulary loses internet connection.

Vickylou001 — Wed, 27 Sep 2023 17:18:23 GMT

Im having this exact problem too literally 10 times a day!!

Re: Sky Q box regulary loses internet connection.

Greenfingers001 — Thu, 28 Sep 2023 07:28:10 GMT

Thanks for escalating this. We’ve sent @Vickylou001 an invite to chat.

Re: Sky Q box regulary loses internet connection.

AbiF — Thu, 28 Sep 2023 16:39:36 GMT

Also have exactly the same issue, every single day, often multiple times.

We live in a rura location and have to use mobile home broadband

Re: Sky Q box regulary loses internet connection.

Andrew+Nico — Thu, 28 Sep 2023 16:52:15 GMT

I got it fixed by engineer who hard wired the sky q box straight to my hub.Been fine ever since.

Re: Sky Q box regulary loses internet connection.

Vickylou001 — Thu, 28 Sep 2023 18:27:35 GMT

My hub is the other side of the room from the sky Q box.

Re: Sky Q box regulary loses internet connection.

Vickylou001 — Thu, 28 Sep 2023 18:29:14 GMT

It is soooo frustrating you are trying to watch something and it loses connection at the worst moment!

Re: Sky Q box regulary loses internet connection.

Graham22 — Sun, 01 Oct 2023 18:32:33 GMT

I have the same problem. So annoying I am thinking of ditching Sky.

Re: Sky Q box regulary loses internet connection.

Graham22 — Sun, 01 Oct 2023 18:34:30 GMT

My hub us too far away from the Sky box

Re: Sky Q box regulary loses internet connection.

Graham22 — Sun, 01 Oct 2023 18:36:14 GMT

Why do Sky not solve this problem. You don't seem to give a damn?

Re: Sky Q box regulary loses internet connection.

Spitty30 — Fri, 06 Oct 2023 19:01:28 GMT

I'm having same problem and get a rude customer service agent staring you should have sky broadband abd it wouldn't happen... I'm not being forced to change supplier just because they can't sort their end. Nothing wrong with my internet for everything else we use it for and so many customers complaining if same fault on forum so got to be something Sky's end 🤬🤬 so frustrated... fed up ringing and doing all the checks and they say it will be OK now then it happens again!!!

Someone please help me!!!

Re: Sky Q box regulary loses internet connection.

Graham22 — Fri, 06 Oct 2023 19:26:27 GMT

Unfortunately they have market dominance. There isn't anywhere else to go, really. I think Virgin don't offer TV without buying their broadband now. I contacted YouFibre, my broadband supplier, in case the issue was with them. They said update your Sky Q software and that should work. I did and so far I've not had the issue since

Re: Sky Q box regulary loses internet connection.

Spitty30 — Fri, 06 Oct 2023 19:29:30 GMT

I updated software and reset sky q box, turned off and back on, changed inactive to none .. you name it I have done it but still happening. Followed all their steps its ridiculous! Next engineer is 16th Oct! 🤬 🙄🤦‍♀️

Re: Sky Q box regulary loses internet connection.

Graham22 — Fri, 06 Oct 2023 19:32:17 GMT

Shocking service. I'll just have to wait and see if my improvement is permanent.

Re: Sky Q box regulary loses internet connection.

Loubert — Mon, 09 Oct 2023 12:24:32 GMT

I have the same issue True speed working finebut Sky Q box has been losing connection regularly for a week or so and now it is happening all the time and unable to watch more than 5 mins of a program, which is very frustrating as currently off work and unable to do much due to medical reasons. Any help would be welcome,

Re: Sky Q box regulary loses internet connection.

elmstar — Sun, 29 Oct 2023 21:01:19 GMT

I have a wired connection and am having the same issue. The box just loses it's internet connection.

I keep having to reset the network connection and sometimes it takes two or three goes for it to realise that it does actually have an internet connection.

This is happening more and more recently and is very annoying. Is there a fix?

Re: Sky Q box regulary loses internet connection.

Spitty30 — Sun, 29 Oct 2023 21:15:24 GMT

They gave me a sky booster to fool the sky into thinking I have sky broadband which has helped a bit but I shouldn't have to switch broadband provider to fix it as its never happened before so they are sending engineer out again shortly to put a direct connection in from router to sky box. I'll let you know if that's the only fix. So many of us complaining so must be something their end as I've been with my other provider for over 18 months and never has this issue until now. ?!

Are you with sky broadband?

Re: Sky Q box regulary loses internet connection.

elmstar2 — Sun, 29 Oct 2023 21:21:08 GMT

No, I'm with Vodafone. There are no internet connection problems at all, the issue is with the Q Box.

Sky's service for anything other than your bog standard TV is just awful. I couldn't even log in to post this reply without creating a new alias!