topic Sky mini box is freezing in Sky Q

Sky mini box is freezing

Carly8 — Sun, 19 Nov 2023 11:48:20 GMT

Hi, I have a sky mini box and it keeps freezing when watching live tv or recordings. I have reset the box and no joy. This mini box is in the same room as the sky dish is on the wall of. Out main sky box is downstairs and works perfectly. Thanks

Re: Sky mini box is freezing

oldfella — Sun, 19 Nov 2023 12:28:35 GMT

@Carly8 wrote:

Hi, I have a sky mini box and it keeps freezing when watching live tv or recordings. I have reset the box and no joy. This mini box is in the same room as the sky dish is on the wall of. Out main sky box is downstairs and works perfectly. Thanks

Hi @Carly8

The fact that mini is near the dish is irrelevant as it needs to connect to main Q box WiFi (or the Router WiFi if on Sky broadband.

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky mini box is freezing

Carly8 — Sun, 19 Nov 2023 17:43:53 GMT

Thank you very much for your reply, I have sky broadband and the router is in the same room as the mini box so have reset and connected to the router instead of to the main box downstairs.

Fingers crossed that's the answer, thanks again!

Re: Sky mini box is freezing

oldfella — Sun, 19 Nov 2023 18:20:51 GMT

@Carly8 wrote:

Thank you very much for your reply, I have sky broadband and the router is in the same room as the mini box so have reset and connected to the router instead of to the main box downstairs.

Fingers crossed that's the answer, thanks again!

That should be ideal @Carly8