topic Re: Returning equipment in Sky Q

Returning equipment

Darren721 — Sat, 18 Nov 2023 13:16:25 GMT

I keep on getting texts saying I have to return my equipment and I don't know why. I have not cancelled my multi room or anything.

Re: Returning equipment

caesarome — Sat, 18 Nov 2023 13:56:06 GMT

@Darren721

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Returning equipment

Addie15 — Sat, 18 Nov 2023 14:10:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to Darren271.

Re: Returning equipment

Mr+Flibbles+86 — Mon, 20 Nov 2023 14:12:04 GMT

We are still looking to help you Darren721. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks