topic Re: Technical issue with downloading in Sky Q

Technical issue with downloading

Shamandnix — Sat, 18 Nov 2023 13:38:30 GMT

I have the following error message when try to download a recording, use catch up tv, sky store or on demand tv:

"because of a technical issue, your download could not be completed. Please try again later"

I have tried everything including:

- updating software on box

- unplugging sky box and router into the sky box, waiting few mins, and also resetting the box by pressing down on sky button at front of box when powering up

my broadband is absolutely fine (via another provider) and my normal sky tv is fine too. Just appears to be issue with the downloading function. The router is fine and connected.

anything else I can try or do to remeidate. The sky helpline is permanently busy. Thank you

Re: Technical issue with downloading

Doc5907 — Sat, 18 Nov 2023 13:41:53 GMT

@Shamandnix

I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

Re: Technical issue with downloading

Addie15 — Sat, 18 Nov 2023 13:53:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to Shamandnix.

Re: Technical issue with downloading

Shamandnix — Sat, 18 Nov 2023 14:07:56 GMT

Hi how do I message you

Re: Technical issue with downloading

Louise251 — Sat, 24 Feb 2024 17:21:33 GMT

I am having the same issue. Please can you ad use on how you got this resolved please