topic Re: Return of Q Mini Box in Sky Q

Return of Q Mini Box

VN1 — Sat, 18 Nov 2023 11:56:49 GMT

I returned my Sky Q Mini box with the packaging and pre printed label via Royal Mail on 31 Octber 2023.

I am still receiving text messages stating that the return is outstanding.

Not sure how to sort it out.

Re: Return of Q Mini Box

oldfella — Sat, 18 Nov 2023 11:59:58 GMT

@VN1 wrote:

I returned my Sky Q Mini box with the packaging and pre printed label via Royal Mail on 31 Octber 2023.

I am still receiving text messages stating that the return is outstanding.

Not sure how to sort it out.

Hi @VN1

Assume you have kept proof of return?

The Sky return system handled by Unipart has delays and is not as reliable as would be desired.

Re: Return of Q Mini Box

VN1 — Sat, 18 Nov 2023 12:02:11 GMT

Thank you for the feedback. I have the proof of return. Will just wait a little longer.

Re: Return of Q Mini Box

Daniel0210 — Sat, 18 Nov 2023 12:13:46 GMT

@VN1
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return of Q Mini Box

Addie15 — Sat, 18 Nov 2023 12:41:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to VN1.