topic Re: Issue Reinstating Account in Sky Q

Issue Reinstating Account

emmasid — Fri, 17 Nov 2023 15:03:05 GMT

Hey!

I had an overdue payment. I've now paid this, to reinstate the service and paid the amount requested, also set up a payment plan. On app showing no block on services now but actual TV saying i need to upgrade to access everything. Help?

Re: Issue Reinstating Account

Addie15 — Sat, 18 Nov 2023 08:52:25 GMT

Hi there, emmasid. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue Reinstating Account

Addie15 — Mon, 20 Nov 2023 09:20:06 GMT

Update-We are closing this session now due to no further response within 48 hours. If you s till need help, please let us know so we can re-escalate this for you. Thanks.