topic wifi connection in Sky Q

wifi connection

JenSkinner — Fri, 17 Nov 2023 18:40:52 GMT

Our Sky Q box and mini boxes will not stay connected to our to wifi.

We have re-entered the wifi password loads of times, but within seconds it's disconnected again.

All our other devices are connected to the wifi and aren't having an issues.

I cant get to speak to someone at sky other than a BOT!

At the point of cancelling with SKY. Pay a lot of money every month and there is absolutely no customer service. I bet if I was a new customer or upgrading my package I would soon be able to speak to someone!

Re: wifi connection

Addie15 — Sat, 18 Nov 2023 08:39:38 GMT

Hi there, JenSkinner. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: wifi connection

Addie15 — Mon, 20 Nov 2023 09:12:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you s till need help, please let us know so we can re-escalate this for you. Thanks.

Re: wifi connection

Lady_Jaga — Fri, 15 Dec 2023 14:31:22 GMT

This is happening to so many people, can't you post a solution?!