topic Re: Mini box pauses and drops sound in Sky Q

Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 16:29:52 GMT

Mini box pauses and freezes and sound drops or loses connection quite regular

Re: Mini box pauses and drops sound

Laing1 — Fri, 17 Nov 2023 17:31:52 GMT

@michael+167 wrote:

Mini box pauses and freezes and sound drops or loses connection quite regular

@michael+167 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 17:34:16 GMT

Yes I have done that a few times this is a ongoing fault I have had minibox hardwired to router still the same fault

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 17:38:36 GMT

@michael+167 wrote:

Yes I have done that a few times this is a ongoing fault I have had minibox hardwired to router still the same fault

Hi @michael+167

Are you on Sky Broadband?

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 17:39:49 GMT

Yes 64mb fibre

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 17:41:31 GMT

@michael+167 wrote:

Yes 64mb fibre

Hi @michael+167

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 17:44:01 GMT

Yes I have tried that 1 before done forced software updates everything I have read on these forums and google

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 17:54:46 GMT

@michael+167 wrote:

Yes I have tried that 1 before done forced software updates everything I have read on these forums and google

Hi @michael+167

No point in forcing updates if already on latest software.

Did you also try a reset Settings on the mini box after the reset settings on the main Q box?

is this a new issue with you mini or are you a new customer?

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 18:01:41 GMT

I have had a minibox for years with no problems but got 2 more about 2 months ago I have switched the 2 of them between 2 rooms but just get the same problem

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 18:16:02 GMT

@michael+167 wrote:

I have had a minibox for years with no problems but got 2 more about 2 months ago I have switched the 2 of them between 2 rooms but just get the same problem

Hi @michael+167

Is the problem mini in its existing room or a new room when you added the minis?

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 18:18:14 GMT

I changed rooms the main box was in the room the mini is in now and I moved the main box into the room the mini was

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 18:23:56 GMT

@michael+167 wrote:

I changed rooms the main box was in the room the mini is in now and I moved the main box into the room the mini was

What did yo do with th 2 satellite cables?

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 18:26:05 GMT

I ran a new twin cable Into the room with main box in now

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 18:31:07 GMT

@michael+167 wrote:

I ran a new twin cable Into the room with main box in now

hi @michael+167
Ok understood the swapping over (mini and Main Q).

Did this make the main Q box further away from the Sky Router? (Or is it on Ethernet?)

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 18:32:26 GMT

Yes its further away from router

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 18:39:13 GMT

@michael+167 wrote:

Yes its further away from router

Do you think this could be related to the issue @michael+167 ?

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 18:45:11 GMT

I have 2 sky boosters situated by a sky engineer when I had them in original rooms I still get my apps on sky working OK on the main box

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 19:20:03 GMT

@michael+167 wrote:

I have 2 sky boosters situated by a sky engineer when I had them in original rooms I still get my apps on sky working OK on the main box

Ok @michael+167

If the boosters are still in their original settings then position and connection may not suit the latest setup. I assume they are Sky Q boosters. See link below

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

I would try the following.

Using the above link instructions position one of the boosters between the Sky Q router and the main Q box and connect it by WPS to the Q router. When connecting it to the router make sure you press the WPS button on the Sky router and not the reset button.

Once the booster is fully connected carry out a Network reset on the main Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to the above Q booster.
You need to press the WPS button on the nearest Q device (ie the above booster). (Not on the Q box as the Network reset will start the main Q box WPS automatically).
After carrying out the main box Network reset you have two minutes to press the WPS on the booster.

Assuming you get a successful connection the next step is to connect the nearest mini box by carrying out a Network reset on the mini.

As I don't know the layout of your additional minis (which I assume came from Sky) the nearest mini may not be the problem mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with nearest Q device ( Main Q box or Q router or Q booster)
You will be asked to press the WPS button on the nearest Q device (not the mini as the Network reset will start the mini WPS automatically).

If you get a successful connection on the mini you can continue a similar procedure to the above by connect the next neares mini and then the next.

You additional booster could be used between any of the above connections if the distance is too great at any stage to connect the additional minis.

Hope this is clear and practical as I have no detailed idea of your Mini positioning.

Re: Mini box pauses and drops sound

michael+167 — Fri, 17 Nov 2023 19:22:12 GMT

Thanks I will try that

Re: Mini box pauses and drops sound

oldfella — Fri, 17 Nov 2023 19:31:00 GMT

@michael+167 wrote:

Thanks I will try that

hi @michael+167
Sorry if it looks a bit long winded but hope you get the drift.

Edit just another point.

When connecting mini 2 and 3 you can also a previously connected mini,for the WPS

(ie its any neares etc Q device providing it has already been connected.