https://helpforum.sky.com/t5/Sky-Q/Failure-to-send-engineer-to-supply-Sky-Q/m-p/4482467#M613860 <P><SPAN>During my initial contact on the 3/11/23 for the renewal of contract with Sky I asked (as per letter ) to be upgraded to a Sky Q box at no extra cost.</SPAN></P><P>I was told that on your system, my property showed up as having a communal dish and therefore could not get Sky Q. I explained that it is 100% NOT a communal dish and indeed my own dish.<BR />I was told thereafter that the problem would be solved after 48hrs after being escalated to a manager. I then phoned on the 6/11/23, 11/11/23, 14/11/23 each time being told another 48hrs as which ,to no avail and finally on 17/11/23 only to be told I should send an email as to explanation of problem.<BR />I would be grateful if this problem could be rectified from your end and as such an engineer can be sent to further confirm that the dish is NOT communal and supply a new Sky Q box. Furthermore, It was with the promise of a Sky Q box that made me decide to continue with Sky which to my dismay has not materialised.&nbsp;</P><P>&nbsp;</P> Fri, 17 Nov 2023 14:24:29 GMT RT4729 2023-11-17T14:24:29Z https://helpforum.sky.com/t5/Sky-Q/Failure-to-send-engineer-to-supply-Sky-Q/m-p/4482467#M613860 <P><SPAN>During my initial contact on the 3/11/23 for the renewal of contract with Sky I asked (as per letter ) to be upgraded to a Sky Q box at no extra cost.</SPAN></P><P>I was told that on your system, my property showed up as having a communal dish and therefore could not get Sky Q. I explained that it is 100% NOT a communal dish and indeed my own dish.<BR />I was told thereafter that the problem would be solved after 48hrs after being escalated to a manager. I then phoned on the 6/11/23, 11/11/23, 14/11/23 each time being told another 48hrs as which ,to no avail and finally on 17/11/23 only to be told I should send an email as to explanation of problem.<BR />I would be grateful if this problem could be rectified from your end and as such an engineer can be sent to further confirm that the dish is NOT communal and supply a new Sky Q box. Furthermore, It was with the promise of a Sky Q box that made me decide to continue with Sky which to my dismay has not materialised.&nbsp;</P><P>&nbsp;</P> Fri, 17 Nov 2023 14:24:29 GMT https://helpforum.sky.com/t5/Sky-Q/Failure-to-send-engineer-to-supply-Sky-Q/m-p/4482467#M613860 RT4729 2023-11-17T14:24:29Z https://helpforum.sky.com/t5/Sky-Q/Failure-to-send-engineer-to-supply-Sky-Q/m-p/4482469#M613861 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3902031">@RT4729</a>&nbsp;<BR />You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.</P> <P>&nbsp;</P> <P>Did Sky give you an email address to use (please do NOT post it on the forum), as Sky don't usually use email as a form of communication?&nbsp;</P> Fri, 17 Nov 2023 14:29:50 GMT https://helpforum.sky.com/t5/Sky-Q/Failure-to-send-engineer-to-supply-Sky-Q/m-p/4482469#M613861 Daniel0210 2023-11-17T14:29:50Z