https://helpforum.sky.com/t5/Sky-Q/My-sky-box-is-not-working/m-p/4482465#M613859 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3902028">@JoyceAmpofo</a>&nbsp;<BR />You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.</P> <P>&nbsp;</P> <P>So your tread title say your Sky Q box isn't working but your post says the remote isn't working?&nbsp;<BR /><BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).</P> Fri, 17 Nov 2023 14:24:39 GMT Daniel0210 2023-11-17T14:24:39Z https://helpforum.sky.com/t5/Sky-Q/My-sky-box-is-not-working/m-p/4482462#M613858 <P>I called sometime ago to request for an assistance in respect of my remote control not working&nbsp;</P> Fri, 17 Nov 2023 14:16:13 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-box-is-not-working/m-p/4482462#M613858 JoyceAmpofo 2023-11-17T14:16:13Z https://helpforum.sky.com/t5/Sky-Q/My-sky-box-is-not-working/m-p/4482465#M613859 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3902028">@JoyceAmpofo</a>&nbsp;<BR />You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.</P> <P>&nbsp;</P> <P>So your tread title say your Sky Q box isn't working but your post says the remote isn't working?&nbsp;<BR /><BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).</P> Fri, 17 Nov 2023 14:24:39 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-box-is-not-working/m-p/4482465#M613859 Daniel0210 2023-11-17T14:24:39Z