https://helpforum.sky.com/t5/Sky-Q/Losing-internet-connection/m-p/4482324#M613844 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3901895">@Julie912</a>&nbsp;</P> <P>Assume this is your main Q box?<BR />Have you carried out a&nbsp;<STRONG>Network reset&nbsp;</STRONG>on your Q box exactly as follows:</P> <P>Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Fri, 17 Nov 2023 12:29:33 GMT oldfella 2023-11-17T12:29:33Z https://helpforum.sky.com/t5/Sky-Q/Losing-internet-connection/m-p/4482316#M613843 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20231117_122018.jpg" style="width: 3000px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/95066iCB29D8F75ABBBC95/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20231117_122018.jpg" alt="IMG_20231117_122018.jpg" /></span></P><P> </P> Fri, 17 Nov 2023 12:23:11 GMT https://helpforum.sky.com/t5/Sky-Q/Losing-internet-connection/m-p/4482316#M613843 Julie912 2023-11-17T12:23:11Z https://helpforum.sky.com/t5/Sky-Q/Losing-internet-connection/m-p/4482324#M613844 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3901895">@Julie912</a>&nbsp;</P> <P>Assume this is your main Q box?<BR />Have you carried out a&nbsp;<STRONG>Network reset&nbsp;</STRONG>on your Q box exactly as follows:</P> <P>Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Fri, 17 Nov 2023 12:29:33 GMT https://helpforum.sky.com/t5/Sky-Q/Losing-internet-connection/m-p/4482324#M613844 oldfella 2023-11-17T12:29:33Z