topic Re: Viewing card not working in Sky Q

Viewing card not working

scs8579 — Tue, 26 Sep 2023 17:34:09 GMT

TV say please insert your viewing card with the chip facing up.i have not removed the card

Re: Viewing card not working

oldfella — Tue, 26 Sep 2023 17:37:54 GMT

@scs8579 wrote:

TV say please insert your viewing card with the chip facing up.i have not removed the card

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.

Push it fully in and it will pop out slightly enough so you can remove it.

Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.

If you are satisfied that it is in correctly

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Viewing card not working

steveislo — Fri, 17 Nov 2023 11:05:36 GMT

Just started working again, must be a ghost in the house! So sad Sky charge so much and you cant even call anyone for help. THE RICH GET RICHER

Cheers

Re: Viewing card not working

Pauline49 — Mon, 11 Nov 2024 22:33:54 GMT

I've followed these step but it's still not working