topic Re: Sky q home page displays it looks like you do not have internet connection right now. in Sky Q

Sky q home page displays it looks like you do not have internet connection right now.

Tony16 — Fri, 27 Oct 2023 12:42:36 GMT

Displaying it looks like you do not have internet connection right now.if you're already set up we'll keep trying to connect.

If you have changed your internet password or router you need to reconnect to network.

Go to settings and check your network connection status to reset

I have tried all these but still no joy.

Re: Sky q home page displays it looks like you do not have internet connection right now.

Tom-W19 — Sat, 28 Oct 2023 08:00:06 GMT

Hi @Tony16

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q home page displays it looks like you do not have internet connection right now.

Quoman7 — Sat, 28 Oct 2023 08:15:42 GMT

@Tony16 wrote:

Displaying it looks like you do not have internet connection right now.if you're already set up we'll keep trying to connect.

If you have changed your internet password or router you need to reconnect to network.

Go to settings and check your network connection status to reset

I have tried all these but still no joy.

Hi @Tony16 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Sky q home page displays it looks like you do not have internet connection right now.

Addie15 — Mon, 30 Oct 2023 09:03:23 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky q home page displays it looks like you do not have internet connection right now.

Danielddd — Tue, 31 Oct 2023 20:19:35 GMT

Hi,

I have the same issue. Q box displays "it looks like you do not have Internet connection right now..." Even when in settings I do.

Tried restarting everything, software update, boxes off eco..

The box keeps having a network connection, then dropping, over and over. WiFi works fine at great speeds on every other device in the house.

What has gone wrong and how can I fix this please?

Re: Sky q home page displays it looks like you do not have internet connection right now.

Tony16 — Tue, 31 Oct 2023 21:17:34 GMT

Sky sent me a new box next day and it works now so looks like you may have a faulty box

Re: Sky q home page displays it looks like you do not have internet connection right now.

KarlyT29 — Wed, 01 Nov 2023 14:27:14 GMT

Can someone help me with this. I'm having same issue and have followed all instructions but just says to call sky now

Re: Sky q home page displays it looks like you do not have internet connection right now.

MisterC47 — Fri, 17 Nov 2023 09:20:32 GMT

I was watching Sky happily this morning when the Sky router turned itself off. I got it up and running again but now I have a message "It looks like you do not have an internet connection right now....." but I do have a good connection. I have reset the router and Status says I have a strong satellite signal, but the message persists and won't go away! The router seems to be working fine and phone etc are OK. Odd thing is I have the small preview screen showing a Sky channel but I can't change it to the big screen or anything else, the Home button doesn't do anything. I've turned router, TV and Q box off and on several times.

I see @Tom had had this problem and was sent a new box, how do I get a human Sky being's attention please???

Re: Sky q home page displays it looks like you do not have internet connection right now.

MisterC47 — Fri, 17 Nov 2023 09:35:15 GMT

Correction, @Tony16 - how long before Sky elevated your problem?

Re: Sky q home page displays it looks like you do not have internet connection right now.

Tony16 — Fri, 17 Nov 2023 09:46:24 GMT

Straight away had the box the following day

Re: Sky q home page displays it looks like you do not have internet connection right now.

Neo74 — Wed, 29 Apr 2026 14:42:07 GMT

Have the same problem. Sky came out and replaced the box but still have the same issue. My BB isnt with Sky, but the service worked before. I've reset BB and Sky Q serveral times but still not joy. Sky Q says no access to the network but network and internet connection both have ticks after them. All the apps work and they can be run by the voice commands on the remote. Have checked the BB modem and there is no access restriction or port blocking. Still no joy