topic My sky won’t connect in Sky Q

My sky won’t connect

Mariam11 — Fri, 17 Nov 2023 09:18:03 GMT

I am getting the following message " it looks like you do not have internet connection right now ....

I have tried everything I could nothing is working and my internet is working fine

Re: My sky won’t connect

Addie15 — Sat, 18 Nov 2023 09:11:32 GMT

Hi there, Mariam11. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My sky won’t connect

Invisiblename — Sat, 18 Nov 2023 09:25:01 GMT

@Mariam11 wrote:
I am getting the following message " it looks like you do not have internet connection right now ....
I have tried everything I could nothing is working and my internet is working fine

Have you tried powering off your Sky, restarting your router (wait for the internet is reconnected by checking another device), then restarting your Sky?

Re: My sky won’t connect

Addie15 — Mon, 20 Nov 2023 09:14:00 GMT

Update-We are closing this invite now due to no response within 48 hours. If you s till need help, please let us know so we can re-escalate this for you. Thanks.