topic Re: Hi. Whenever i select channel on tv i get a black screen. Menu shows in Sky Q

Hi. Whenever i select channel on tv i get a black screen. Menu shows

GMBD28 — Thu, 16 Nov 2023 22:24:24 GMT

Re: Hi. Whenever i select channel on tv i get a black screen. Menu shows

oldfella — Thu, 16 Nov 2023 22:28:13 GMT

@GMBD28 wrote:

Have you tried rebooting your Q box @GMBD28

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Hi. Whenever i select channel on tv i get a black screen. Menu shows

GMBD28 — Thu, 16 Nov 2023 22:33:02 GMT

Thanks oldfella

I tried off/on standby and switching off at the mains. But I don't think that was a full reboot. I'll try your suggestion now 😀