topic Sky q Mini box keeps dropping network connection in Sky Q

Sky q Mini box keeps dropping network connection

Bevlmf — Thu, 16 Nov 2023 16:59:26 GMT

Our new sky Q mini box keeps dropping WiFi connection. We have a strong WiFi signal & BT disc in the same room. Sky have changed the mini box today & it's still the same!
it's as if the mini box is trying to connect to main router & not the BT disc

Re: Sky q Mini box keeps dropping network connection

PandJ2020 — Thu, 16 Nov 2023 17:04:43 GMT

The mini will not hold a connection to a BT (wholehome) disc. It will connect and then drop off in less than a minute.

If you want to use your WH then you can only do this by connecting the Q boxes to a disc via Ethernet. (And disabling WiFi). The backhaul will be handled by the disc so you can turn off Q WiFi.

Re: Sky q Mini box keeps dropping network connection

Bevlmf — Thu, 16 Nov 2023 17:22:48 GMT

I have done as you suggested & connection from mini box to sky q main box is still dropping out

Re: Sky q Mini box keeps dropping network connection

PandJ2020 — Thu, 16 Nov 2023 17:31:35 GMT

@Bevlmf wrote:
I have done as you suggested & connection from mini box to sky q main box is still dropping out

All Q boxes need an ethernet connection to a disc. Have you disabled WiFi on each?

Re: Sky q Mini box keeps dropping network connection

PandJ2020 — Thu, 16 Nov 2023 17:36:49 GMT

This is my (working) setup:

Re: Sky q Mini box keeps dropping network connection

Jwatson3 — Wed, 25 Sep 2024 18:24:42 GMT

Hi @PandJ2020,

I think you topology below might answer the question I had just asked on the community which is:

"My Sky Q Main Box his hard wired to one of my Decco Satellite Units which runs on a wifi connection from the main Decco unit which is hardwired to my Virgin router. I have just had an extension put in and would like my Sky Q mini box to be hardwired as the distance between main box and mini box is causing issues.

As I understand it, the if I am not a Sky Internet customer, I am required to hardwire the Mini Box to the Main box as opposed to directly to the router. With this in mind I had a cable run to facilitate this but the Main Q box only has one ethernet port.

Question - Can I install a Switch/Splitter somehwere (At the Main Q Box?) that will enable me to hardwire both main box and mini box?

Thanks."

Grateful if you could help me clarify that I can do the same and essentially add a switch between my Decco Satellie which my Main box is currently hardwired to and then hardwire my Mini box to the Main box via the switch?

Thanks,

Jamie