topic Returned item, text received in Sky Q

Returned item, text received

DavidP7 — Thu, 16 Nov 2023 14:57:05 GMT

My item has been returned to Sky, see confirmation of collection, but received text saying sending prepaid packing, when already returned.

We collected the following item(s) from

We collected on:

Tuesday 31 October 2023 at 11.35am .

Please keep this email as proof of postage.

Daniel0210 — Thu, 16 Nov 2023 14:59:47 GMT

@DavidP7
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

Does the message say you'll be charged for not returning, or just that they are sending out packaging?

DavidP7 — Thu, 16 Nov 2023 15:12:49 GMT

Just that they're sending out packaging.

Daniel0210 — Thu, 16 Nov 2023 15:16:04 GMT

If Sky chase you for the return, post back on this thread and as you have proof of posting we'll be able to get you some help.

DavidP7 — Thu, 16 Nov 2023 18:11:53 GMT

Thank you for your help.