topic Re: No signal I have no picture in Sky Q

No signal

DCo11in5 — Sat, 24 Jun 2023 14:33:22 GMT

I have always had a sky hd box in my bedroom running on free sat and when we changed to sky q in the living room it was set up to carry on free sat in the bedroom on the same box but several months later it's stopped working and says no signal. Can anyone help

Re: No signal

Mark39 — Sat, 24 Jun 2023 14:59:48 GMT

Assuming that's no satellite signal, it means there's a problem somewhere between your Sky box and the dish. It could be the cable, the connectors at either end of the cable, the LNB (where it connects at the dish) or the,box itself. Turn the box off at the plug and check that the dish connection at the back of the, is secure. You could try unplugging and reconnectng the connector, but do it,carefully, as it's easy to bend the centre 'pin' inside the plug.

Re: No signal

DCo11in5 — Mon, 26 Jun 2023 21:47:42 GMT

I have tried all the above before with no luck but can look again

Re: No signal

English+B — Mon, 17 Jul 2023 15:51:39 GMT

Thanks I already did but still nothing

Re: No signal

English+B — Mon, 17 Jul 2023 15:53:38 GMT

What did you end up doing

Re: No signal

Daniel0210 — Mon, 17 Jul 2023 16:04:24 GMT

@English+B
No signal normally comes from your TV, no satellite signal normally refers to your Sky box. Have a look at this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
If that doesn’t help you, at the end of the link it should give you an option to arrange an engineer to check your dish alignment.

Re: No signal

English+B — Mon, 17 Jul 2023 16:38:02 GMT

Thanks, will give it a try

Re: No signal

PrimroseCottage — Mon, 23 Oct 2023 09:35:00 GMT

All working now

thank you

Re: No signal I have no picture

Treek — Thu, 16 Nov 2023 14:31:06 GMT

Teresa vernon I have no signal on my screen

Re: No signal I have no picture

Daniel0210 — Thu, 16 Nov 2023 14:36:12 GMT

@Treek

As per my post above, ”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

Re: No signal I have no picture

Daniel0210 — Thu, 16 Nov 2023 14:46:28 GMT

@Treek

Your duplicate thread has been removed. The appropriate advice has been posted on this thread.

Re: No signal I have no picture

Daniel0210 — Thu, 16 Nov 2023 19:58:31 GMT

@Treek

For some reason you don't appear to be reading our replies. Your 3 further posts saying the same thing have been removed. Your question has been correctly answered.

I still have no signal Re: No signal

Treek — Thu, 16 Nov 2023 20:02:00 GMT

I can't get rid of the no signal on my Telly screen.

Re: I still have no signal Re: No signal

GD1 — Thu, 16 Nov 2023 20:03:09 GMT

@Treek Have you read any of the replies posted in this thread?? If not then you need to follow the steps provided in detail in the replies above.

My sky is not working I can’t adjust the dish as I’m 82 and can’t climb ladders.

Treek — Fri, 17 Nov 2023 10:47:15 GMT

My sky has no picture and my dish needs looking at I can't climb a ladder to inspect it I am 82 years old and have been with sky a long time VIP I need an engineer to make it work again please send one !! I miss my sky . Terri

Re: My sky is not working I can’t adjust the dish as I’m 82 and can’t climb ladders.

GD1 — Fri, 17 Nov 2023 11:04:17 GMT

@Treek You have already raised this quite a few times yesterday, you don't need to keep raising the same issue, what you need to do is follow the advice provided in this thread.

You don't need to climb any ladders, you just simply need to contact Sky who will arrange the engineer for you.

You can't request an engineer in a public forum, as we are all customers here nothing can happen on the back of forum post.

Re: No signal

SAM3534 — Thu, 08 Feb 2024 21:03:00 GMT

TV and internet working just no signal have turned off from mains still no signal . Light is green on box

Re: No signal

Meganova — Sat, 20 Jul 2024 09:27:37 GMT

I've already tried unplugging all sockets and it's still not working

Re: No signal

Daniel0210 — Sat, 20 Jul 2024 10:16:26 GMT

@Meganova wrote:

I've already tried unplugging all sockets and it's still not working

@Meganova

What message are you actually seeing on the screen?

A message displaying ”no signal” tends to be from your TV.

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.