topic Re: no Netflix in Sky Q

no Netflix

Debs1965 — Tue, 14 Nov 2023 17:50:01 GMT

Rang Sky yesterday as we haven't had Netflix for a few days. The man asked me to go to settings/apps etc and then he said it will be sorted within 24 hrs, we still can't get Netflix, any ideas anyone.

Re: no Netflix

oldfella — Tue, 14 Nov 2023 17:58:41 GMT

@Debs1965 wrote:

Rang Sky yesterday as we haven't had Netflix for a few days. The man asked me to go to settings/apps etc and then he said it will be sorted within 24 hrs, we still can't get Netflix, any ideas anyone.

Assume you refreshed the Apps in the hidden menu @Debs1965

Try it again as it sometimes fails to refresh
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: no Netflix

Chodley — Tue, 14 Nov 2023 18:11:41 GMT

Are you saying it's not showing as an app at all?

Re: no Netflix

Debs1965 — Thu, 16 Nov 2023 14:08:51 GMT

Hi,

The app was showing, just couldn't use it. All sorted now, I ended up speaking to Sky again, who said I needed to speak to Netflix to get my son's email taken off my account and my email put on, as he doesn't live with us anymore. It was all very confusing as we actually obtain Netflix via Sky but somehow, but I'd never transferred the email address. Anyway, lots of confusion but sorted now. ps my son was upset as lost his icon with all his history on it but I found a way to transfer it over to him, so all good.