topic Re: 2nd Sky multi box showing technical fault. in Sky Q

2nd Sky multi box showing technical fault.

JeffHu — Mon, 13 Nov 2023 17:14:05 GMT

I have two multi boxes. The first workd correctly. With the second the channel menu comes up but programmes selected come up as 'connectivity problem' ot 'technical fault'.

The programme we were watching before does however still show correctly.

The system status shows tick for 'Connection to SkyQ box' . The 'Network connection' is intermittent.

I have tried switching off the TV and multi box. Also my BT internet router - there is a signal. Also my main Sky box.

Does my multi box need replacing or is there something else I should try?

Re: 2nd Sky multi box showing technical fault.

Greenfingers001 — Tue, 14 Nov 2023 09:00:22 GMT

Hi there @JeffHu , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 2nd Sky multi box showing technical fault.

JeffHu — Wed, 15 Nov 2023 07:24:19 GMT

Patient and lengthy help from Tom. A complete analysis and reset of the system. Problem seemed to be the 2nd mini box trying to connect to my wi-fi internet INSTEAD of the wi-fi relayed Q box signal.

Re: 2nd Sky multi box showing technical fault.

Addie15 — Thu, 16 Nov 2023 13:57:13 GMT

Update-We are closing this session now but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.