topic Re: Mode not supported in Sky Q

Mode not supported

Rainiae — Tue, 14 Nov 2023 06:56:22 GMT

Have just upgraded to 2TB box and the Tv now says mode not supported. Resolution not supported, change the resolution of the external device.
im using a SAMSUNG TV. It only works if I tirn sky box off at plug and turn back on.

Re: Mode not supported

TimmyBGood — Tue, 14 Nov 2023 11:23:25 GMT

@Rainiae wrote:

Tv now says mode not supported. Resolution not supported, change the resolution of the external device.

That suggests the television is either not a UHD model (or is an early one) and the Q box is sending it UHD resolution.

To change the default output of the Q box:

Press Home on your Sky Q remote, then select Settings, followed by Setup.
Select Audio visual, then Picture resolution and select the resolution you want.

https://www.sky.com/help/articles/changing-the-screen-resolution-setting

Re: Mode not supported

TimmyBGood — Tue, 14 Nov 2023 11:38:34 GMT

@Rainiae

If the television is a rather elderly 'HD-ready' model then 720p may be appropriate, otherwise try 1080i

Re: Mode not supported

cuke — Tue, 14 Nov 2023 12:54:24 GMT

Or that input plus needs turning on within the tv's setting for the SkyQ HDMI input..

Re: Mode not supported

Chodley — Tue, 14 Nov 2023 12:57:24 GMT

@cuke wrote:
Or that input plus needs turning on within the tv's setting for the SkyQ HDMI input..

That would only affect HDR content though, I think?

Re: Mode not supported

TimmyBGood — Tue, 14 Nov 2023 13:03:29 GMT

I think on Samsung that's 'HDMI UHD color'

Re: Mode not supported

Chodley — Tue, 14 Nov 2023 13:25:40 GMT

@TimmyBGood wrote:
I think on Samsung that's 'HDMI UHD color'

Oh ok. What's "input plus" then?

Re: Mode not supported

Rainiae — Thu, 16 Nov 2023 09:11:32 GMT

That worked, thanks for your help.

Re: Mode not supported

TimmyBGood — Thu, 16 Nov 2023 09:59:10 GMT

@Chodley wrote:

@TimmyBGood wrote:

I think on Samsung that's 'HDMI UHD color'

Oh ok. What's "input plus" then?

Same thing, apparently, but on more recent models.

You connected your UHD Blu-ray player or UHD game console to your TV to watch a new release in 4K – now what? Use Input Signal Plus (also known as HDMI UHD Color) to optimize the TV for UHD content. The best part is on some of our TVs, the device is instantly recognized and this setting is turned on automatically.

https://www.samsung.com/us/support/answer/ANS00082465/

Re: Mode not supported

cuke — Thu, 16 Nov 2023 12:19:04 GMT

My 2019 Samsung has it, however and as pointed out, to be accurate I should have typed 'Input Signal Plus', my bad. As stated does the same.