topic Paramount+ Activation Issue in Sky Q

Paramount+ Activation Issue

Abijane02 — Thu, 16 Nov 2023 07:37:24 GMT

Hi there

So on Monday evening we subscribed to Sky Cinema using the current in-app offer of £8 a month including 2 cinema tickets and Paramount.

on Tuesday I had to call sky, as everytime we follow the QR code to activate Paramount+ on our phones we get an error reading :

It looks like you tried to visit this page too quickly. Refresh the page to try again.

Still not working? Come back later or go to sky.com/help/articles/using-paramount-plus

So on Tuesday the sky guy told me the only way to fix it is to remove sky cinema and add it again the following day. He booked in a call with me between 5-6pm.

Wednesday comes (last night) and he called to set it all back up again, told me it's the only way to fix my issue. Then told me he can't give me the £8 deal and only £12 a month, we'd already told the kids so begrudgingly accepted.

This morning I go to try set up Paramount+ again, same issue! Any ideas?

Re: Paramount+ Activation Issue

oj01 — Thu, 16 Nov 2023 09:06:25 GMT

@Abijane02 First thing I'd be doing is demanding the £8 deal. That's scandalous service.

Re: Paramount+ Activation Issue

Nine+nine — Fri, 08 Dec 2023 15:20:37 GMT

I am having the same issue. Has it been resolved for you? If so how did they do it?

Thanks

Re: Paramount+ Activation Issue

AlanX0X — Fri, 08 Dec 2023 18:31:09 GMT

I have the same issue. I cannot seem to get my sky account linked to my paramount+ account. Using QR code upon setup & get "

It looks like you tried to visit this page too quickly. Refresh the page to try again."

Re: Paramount+ Activation Issue

Nine+nine — Fri, 08 Dec 2023 18:35:02 GMT

Yep. I'm getting the exact same. They have said that they will fix it in the back systems but they have said this before. Has been a nightmare trying to get sorted. I would phone and see if they can help. Good luck.

Re: Paramount+ Activation Issue

Jammiedodger1 — Fri, 08 Dec 2023 19:37:20 GMT

I am having the exact same issue, is there any resolution?

Re: Paramount+ Activation Issue

Jammiedodger1 — Fri, 08 Dec 2023 19:41:11 GMT

@Nine+nine @AlanX0X did your issues get resolved, if so how?

Re: Paramount+ Activation Issue

AlanX0X — Fri, 08 Dec 2023 19:52:47 GMT

@Jammiedodger1 , unfortunately not. I couldn't get it to work. Calling Sky again tomorrow.

Re: Paramount+ Activation Issue

Corky2036 — Thu, 14 Dec 2023 11:05:30 GMT

Im having the exact same issue.

Come on SKY! Sort it out please (and let us all know when you have)

Re: Paramount+ Activation Issue

Callbarsucks — Sun, 17 Dec 2023 00:12:18 GMT

Same, try every year and tried again today.. useless support. tiresome.

Re: Paramount+ Activation Issue

rosey19811981 — Fri, 22 Dec 2023 17:26:59 GMT

I had the same issue and the solution was to remove and re-add Sky Movies.

Once the Sky team have done this, go back into the Paramount Plus app on your TV and select Sign Up.

This should then show you the option to activate Paramount Plus at a cost of £0.

Once you've done this, a QR code will appear. Scan the code with your phone which will take you to the Paramount Plus site on your phone. From here, select the Sign Up option.

At this point, I used the same email that I use for Sky and also enetered the same password IO use for Sky. It pulled up an error but I tried again using a different password and voila, it worked!

I hope this helps

Re: Paramount+ Activation Issue

Invisiblename — Fri, 22 Dec 2023 18:19:14 GMT

Full instructions here:

https://helpforum.sky.com/t5/Sky-TV/How-do-I-sign-into-Paramount-with-Sky/ba-p/4124312

Re: Paramount+ Activation Issue

jagtar+dhadday — Wed, 17 Jan 2024 17:15:50 GMT

got the same issue sky tech support had me refreshing a page for 45 mins .

told to removie movies and add it again they wont do that .

Re: Paramount+ Activation Issue

Nine+nine — Mon, 22 Jan 2024 21:20:26 GMT

I finally got it resolved. Had to contact Paramount plus and then Sky. Used the email I use for my Sky ID and then they sorted it in the background and now working. I didn't have them remove the movies as would have lost my offer and they couldn't have got it back. Took hours on the phone and emails to PP but got there in the end. I would suggest contacting PP too.

Re: Paramount+ Activation Issue

Ab991 — Fri, 09 Feb 2024 18:53:12 GMT

I'm having a similar issue, paramount says I need to subscribe and pay and sky says I've already set it up so stuck in a neverending loop. Emailed sky who just directed me to the FAQ page (despite me telling them that page doesn't help). So infuriating

Re: Paramount+ Activation Issue

sammyjane — Wed, 14 Feb 2024 12:23:41 GMT

Sky had me on the phkne for over 2 hours. Still not sorted the issue. Sent links to click. But when clicking the link it says you have pressed the link too fast?? How can you press a link too fast? I can never get to someone at SKY who will sort my issue. Cancelling is looking a great option. #sky #frustrated #Paramount+ #helpmeplease

Re: Paramount+ Activation Issue

chrissygilb79 — Thu, 29 Feb 2024 22:22:48 GMT

i am having the same issue. sky sayin i have paramount plus but its not letting me log in. says invalid email and password. i also have the sky cinema pack what do i do now

Re: Paramount+ Activation Issue

Laing1 — Fri, 01 Mar 2024 11:42:31 GMT

@chrissygilb79 wrote:

i am having the same issue. sky sayin i have paramount plus but its not letting me log in. says invalid email and password. i also have the sky cinema pack what do i do now

@chrissygilb79 have you set up an account as you cannot just login to paramount + without first setting up an account see the link below and especially the part relating to Sky Marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/using-paramount-plus

Re: Paramount+ Activation Issue

AdeDee — Fri, 15 Mar 2024 18:31:47 GMT

Have had same issue have tried numerous times to call but unable to get this fixed. Technical team passed to specialist team to idk team and 1 hour later still no joy.

have refreshed apps, rebooted sky q numerous times and changed password.

Sky customer service is an absolute joke

Re: Paramount+ Activation Issue

Sh4bz23 — Mon, 15 Apr 2024 16:49:13 GMT

Just been reading through the forum and have the same issue! It's just ridiculous and have been asked to carry out the same tests on repeat!

I just want to get this sorted!!! Not happy and will be raising a complaint!!!