topic Re: Netflix no longer recognises my tv?????? in Sky Q

Netflix no longer recognises my tv??????

lucy4876 — Wed, 15 Nov 2023 13:13:17 GMT

I've just turned on nextflix and it says my tv is no longer part of the household! It was last night?? I've reset the box completed a software update however when I try to capture the QR code on my phone I cannot get onto the nextflix website it says restricted but I can use my laptop do I ring sky or Netflix??

Re: Netflix no longer recognises my tv??????

caesarome — Wed, 15 Nov 2023 13:29:49 GMT

I would start by ringing Sky to see what they say otherwise you will need to call Netflix.

Re: Netflix no longer recognises my tv??????

TimmyBGood — Wed, 15 Nov 2023 14:25:37 GMT

@lucy4876 wrote:

I've just turned on nextflix and it says my tv is no longer part of the household! It was last night??

If someone who knows your Netflix username/password, either voluntarily shared or 'hacked', has signed into the Netflix app on a television or Sky box located elsewhere then that's now expected behavior.

https://help.netflix.com/en/node/128339

https://help.netflix.com/en/node/127200

Note that the Netflix 'Extra Member' feature is not available with Netflix billed through Sky.

https://www.sky.com/help/articles/sharing-your-netflix-account