topic Re: Returns in Sky Q

Returns

James1081 — Wed, 15 Nov 2023 11:42:51 GMT

Didn't receive pre paid returns box to pack up the equipment to return it

Re: Returns

GD1 — Wed, 15 Nov 2023 11:49:36 GMT

@James1081 You can use your own packaging.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: Returns

Daniel0210 — Wed, 15 Nov 2023 11:52:08 GMT

@James1081
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.