topic Re: Hard drive failure on Sky in Sky Q

Hard drive failure on Sky

Lee59 — Wed, 15 Nov 2023 08:37:08 GMT

My main Sky Q box is not working - I cannot access recordings and it will not connect to my mini boxes. It will not allow pause or rewind.

it is showing as a hard drive failure

Re: Hard drive failure on Sky

J_Tyler — Wed, 15 Nov 2023 08:51:45 GMT

@Lee59 wrote:
My main Sky Q box is not working - I cannot access recordings and it will not connect to my mini boxes. It will not allow pause or rewind.

it is showing as a hard drive failure

You'll need a replacement box then.

https://www.sky.com/help/replace-hardware/

Re: Hard drive failure on Sky

TimmyBGood — Wed, 15 Nov 2023 08:53:51 GMT

@Lee59

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Remember to remove and retain the Viewing Card before a doorstep swap-out.