topic Re: Returning equipment in Sky Q

Returning equipment

scottzac1 — Wed, 15 Nov 2023 08:35:09 GMT

Packaging is being sent out to return a sky box. It is being sent to a mobile home and reception do not receive mail. This will be returned. Can this please be sent to my primary address ??

Re: Returning equipment

J_Tyler — Wed, 15 Nov 2023 08:52:21 GMT

@scottzac1 wrote:
Packaging is being sent out to return a sky box. It is being sent to a mobile home and reception do not receive mail. This will be returned. Can this please be sent to my primary address ??

You'll need to telephone Sky to request this.

Re: Returning equipment

Daniel0210 — Wed, 15 Nov 2023 10:37:24 GMT

@scottzac1
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.