topic Re: Connection in Sky Q

Connection

Muppet009 — Tue, 14 Nov 2023 08:07:07 GMT

Broadband connection is working but sky box not connecting I tried to reconnect as per instructions on screen but still will not connect when you press home button

Re: Connection

Tom-W19 — Wed, 15 Nov 2023 08:34:13 GMT

Hi @Muppet009

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection

Mr+Flibbles+86 — Fri, 17 Nov 2023 09:21:49 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks