topic Unable to activate DiscoveryPlus on Sky Q box in Sky Q

Unable to activate DiscoveryPlus on Sky Q box

Sparke1 — Tue, 14 Nov 2023 23:51:33 GMT

So I've been trying to activate DiscoveryPlus for some time , it's free with my Sky contract. I have followed the instructions provided by Sky perfectly, however when I go to activate DiscoveryPlus at:

sky.com/DiscoveryPlus-activate

I enter my login details, the page loads, it shows DiscoveryPlus for about 2 seconds and then the DiscoveryPlus page disappears and is instead replaced with the message:

"We can't do that right now, try again later"

I have tried from different devices and different browsers but the message is always the same.

Any help would be appreciated. Thank you

Re: Unable to activate DiscoveryPlus on Sky Q box

Mr+Flibbles+86 — Wed, 15 Nov 2023 13:18:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to activate DiscoveryPlus on Sky Q box

Mr+Flibbles+86 — Fri, 17 Nov 2023 13:24:00 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Unable to activate DiscoveryPlus on Sky Q box

MF39 — Mon, 11 Mar 2024 18:01:07 GMT

Unable to activate discovery+

connects then says unable to do this now

Tried just signing in but is stating wrong email or password ..

Re: Unable to activate DiscoveryPlus on Sky Q box

Trebor4 — Mon, 11 Mar 2024 20:56:15 GMT

Not missing much

Re: Unable to activate DiscoveryPlus on Sky Q box

AireyCE — Wed, 31 Jul 2024 00:25:55 GMT

I have had exactly the same issue recently. Any resolution to this would be much appreciated. Thanks