Alyson70

Alysonhall10 — Tue, 14 Nov 2023 18:43:44 GMT

Discovery+constantly buffering and losing Internet connection? Nothing wrong with my Internet

Re: Alyson70

oldfella — Tue, 14 Nov 2023 22:05:09 GMT

@Alysonhall10 wrote:

Discovery+constantly buffering and losing Internet connection? Nothing wrong with my Internet

Hi @Alysonhall10

Any buffering of the App on your Q box will be due to the Broadband signal that the Q box is receiving.

This can have no reflection on your internet; but just what the Q box is seeing.

You could try a Network reset on the Q box to if it will refresh the Connection.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Alyson70

Alysonhall10 — Wed, 15 Nov 2023 04:23:53 GMT

Thank you

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