topic Re: Subscription Error on Sky Q Mini Box in Sky Q

Subscription Error on Sky Q Mini Box

SallyHappyDay — Tue, 26 Sep 2023 09:52:58 GMT

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine. I've tried rebooting, and reactiving, but no success.

Re: Subscription Error on Sky Q Mini Box

davo80 — Tue, 26 Sep 2023 20:26:57 GMT

Hello I have this problem. How did you fix ?

Re: Subscription Error on Sky Q Mini Box

Chodley — Wed, 27 Sep 2023 07:01:34 GMT

Since the original post was only 12 hours before yours, I suspect they may not have yet.

Re: Subscription Error on Sky Q Mini Box

SallyHappyDay — Wed, 27 Sep 2023 08:14:50 GMT

No solution yet - not a technical connection issue - spent time yesterday troubleshooting with 2 very helpful support engineers. Now booked for an engineer visit on 10/10... however issue also gone to account management I believe to look at subscription which on the face of it is fine !

Re: Subscription Error on Sky Q Mini Box

davo80 — Wed, 27 Sep 2023 08:17:20 GMT

Hello. I spoke to the tech team today. They reset my viewing card and it's all working again.

Re: Subscription Error on Sky Q Mini Box

SallyHappyDay — Wed, 27 Sep 2023 14:11:54 GMT

Ta ever so All for responses.

I have arrived home to find mine is now working ! Don't know what done but happy ;0)

Re: Subscription Error on Sky Q Mini Box

Lorrimont — Tue, 14 Nov 2023 21:01:07 GMT

Hi, I have this issue with a new 4th mini box I ordered - subscription is in place and I've done numerous software upgrades and resets... the chatbot has been zero help 😬