topic Re: Returned equipment in Sky Q

Returned equipment

Eltel — Tue, 14 Nov 2023 12:03:28 GMT

All I repeat ALL my sky equipment has been returned to you. You keep hounding me constantly to return it. What the hell's going on ??!!

Re: Returned equipment

GD1 — Tue, 14 Nov 2023 12:13:54 GMT

@Eltel I'm afraid you're only asking other customers, and we don't have access to any accounts.

Did you keep proof of postage, if so we can ask the Sky Messaging team to ehlp.

Re: Returned equipment

Daniel0210 — Tue, 14 Nov 2023 12:14:26 GMT

@Eltel

Not to us. You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.