topic Re: Returning equipment in Sky Q

Returning equipment

AmandaM47 — Tue, 14 Nov 2023 11:35:15 GMT

Hi I've received a text about not returning my equipment but I haven't received the box or packaging to return it. Can this be sent out to me please.
Thanks

Re: Returning equipment

Daniel0210 — Tue, 14 Nov 2023 11:43:02 GMT

@AmandaM47
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.

Re: Returning equipment

PandJ2020 — Tue, 14 Nov 2023 11:43:18 GMT

@AmandaM47 wrote:
Can this be sent out to me please.

You're asking other customers here, not Sky...

Use your own: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

You will be charged if you don't return it (even if they don't send boxes). Keep proof of postage.

Re: Returning equipment

AmandaM47 — Tue, 14 Nov 2023 12:02:46 GMT

Ah ok lol sorry I'll get on to them, thanks for your help