topic Re: Sky Q and YouFibre - "Failed, Remote network problem. in Sky Q

Sky Q and YouFibre - "Failed, Remote network problem.

Andyboro1993 — Thu, 04 May 2023 09:09:29 GMT

Since moving to Youfibre I tend to get the dreaded "Failed, Network remote problem" I have gone through all the fixes on here, turn off tailored ads, change DNS settings, been in touch with Youfibre who said it's down to sky and been in touch with sky who said its down to Youfibre!!! I'm about to give up and throw my box out of the window....any help would be appreciated.

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Addie15 — Fri, 05 May 2023 07:32:07 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Lisa-P1987 — Sun, 07 May 2023 08:19:26 GMT

We are still looking to help you Andyboro1993. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Clare1214 — Wed, 25 Oct 2023 18:48:22 GMT

Did you get the problem resolved please? I have just signed up to youfibre and I've started getting the same problem

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Totalwar2 — Thu, 26 Oct 2023 11:00:56 GMT

I having same issue with Sky Q and I never had this issue with sky broadband.Since I went to Community Fibre I been having this remote network problem.Has anyone found a fix for this.

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Subivan — Thu, 02 Nov 2023 17:03:33 GMT

Having the same problem since moving to another fibre provider. The next programme in a sequence frequently fails to download with the message "

Failed, Remote network problem"

either fails at the very start of the download or at about 40%.

Any solution out there?

Re: Sky Q and YouFibre - "Failed, Remote network problem.

MLS11 — Wed, 08 Nov 2023 03:10:36 GMT

I have regularly had the same problem since I moved to Community Fibre last month. I don't recall there being an issue while I was with Virgin Media broadband. Does Sky Q just not like very fast connections? MLS

Re: Sky Q and YouFibre - "Failed, Remote network problem.

JW1983 — Mon, 13 Nov 2023 17:12:13 GMT

I'm having the same issue since moving to community fibre It takes.me 20 attempts to download the episode , sometimes rebooting the box "

Re: Sky Q and YouFibre - "Failed, Remote network problem.

AJT23 — Mon, 13 Nov 2023 19:48:39 GMT

Has anyone had this resolved?

Re: Sky Q and YouFibre - "Failed, Remote network problem.

AJT23 — Tue, 14 Nov 2023 20:12:36 GMT

Spoke to my iSP today. It's a random fault affecting Q users. As a test I used SkyGo to test download a program that had failed on Q. It downloaded to my phone without a prob, so it's not a config problem with my router.

the ISP believes it's an issue with adverts being downloaded.

I use a point to point service and changed to a new one a few weeks ago. The old one was fine.

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Totalwar2 — Tue, 14 Nov 2023 20:17:30 GMT

I don't seem to be getting this now and done nothing at all

Re: Sky Q and YouFibre - "Failed, Remote network problem.

rit81 — Sun, 03 Dec 2023 21:49:28 GMT

I'm getting this problem randomly. I'm on sky broadband. Internet is fine for everything else. Can stream from Netflix Amazon Prime and Apple TV without any issues.

The problem here is presumably a combination of Sky Q and their download service. It's on 100% Sky to investigate individual problems such as ours so they can figure out what is causing the endemic problem of episodes randomly not downloading; then once they've done that figure out how to fix. If they do indeed "believe in better".

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Chodley — Sun, 03 Dec 2023 21:55:02 GMT

It's usually caused by the ad insertion engine not connecting to its content server I believe. Some have found changing DNS to 1.1.1.1 or 8.8.8.8 helps (though the OP said they tried something with DNS with no joy)

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Chodley — Sun, 03 Dec 2023 21:55:54 GMT

@MLS11 wrote:
Does Sky Q just not like very fast connections?

I've got a 1Gb connection and it's fine

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Chodley — Sun, 03 Dec 2023 21:57:07 GMT

@AJT23 wrote:

I use a point to point service and changed to a new one a few weeks ago. The old one was fine.

What's a "point to point service"?

Re: Sky Q and YouFibre - "Failed, Remote network problem.

rit81 — Sun, 03 Dec 2023 23:16:19 GMT

Yes, but that's Sky's problem to sort out. It needs to work with every ISP / every DNS provider.

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Chodley — Sun, 03 Dec 2023 23:17:43 GMT

@rit81 wrote:
Yes, but that's Sky's problem to sort out. It needs to work with every ISP / every DNS provider.

Depends what the problem is. Might not be in their control.

Re: Sky Q and YouFibre - "Failed, Remote network problem.

rit81 — Sun, 03 Dec 2023 23:28:04 GMT

Of course it is! They are running an internet service. All it has to do is authenticate and then allow you to download.

All of the posters here with issues have no problems with their home internet on other websites; just sparidic issues with sky q downloading content.

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Chodley — Sun, 03 Dec 2023 23:47:51 GMT

not all DNS services are as good as each other. Google's and Cloudflare's are usually recommended because they are so reliable but most ISPs ought to work just as well.

The wifi stack on the Q is a crock, I am sure of that. But that manifests itself as completely failed connections. This one seems to be more about finding and connecting to ad servers which via some ISPs seem fine and via others play up. It's very odd.

Re: Sky Q and YouFibre - "Failed, Remote network problem.

AJT23 — Mon, 04 Dec 2023 08:11:58 GMT

I had this issue after moving to Rural Broadband from another point to point ISP.

Changed the DNS to 1.1.1.1 and now catch up works. Its not 100% but pretty close.