Quality issues when downloading

Gayle2 — Mon, 13 Nov 2023 19:33:51 GMT

When I download anything the picture is a a mix of colours and not watchable

This has also affected other downloaded programmes that were recently watched. This does not seem to be happening if live tv is recorded. Please confirm how I fix this.

Re: Quality issues when downloading

oldfella — Mon, 13 Nov 2023 19:44:57 GMT

@Gayle2 wrote:

When I download anything the picture is a a mix of colours and not watchable

This has also affected other downloaded programmes that were recently watched. This does not seem to be happening if live tv is recorded. Please confirm how I fix this.

Hi @Gayle2

Looks like you Q box is not fully connecting to your Broadband.

You could first try a Reset Settings on the Q box to see if this improves.

Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If the reset settings hasn't helped then try rebooting your Router. Disconnect power lead for 30 sec and then reconnect to reboot.

Then

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Re: Quality issues when downloading in Sky Q

Quality issues when downloading

Re: Quality issues when downloading