topic Only 1 mini box connects at a time in Sky Q

Only 1 mini box connects at a time

Angry+customer. — Mon, 13 Nov 2023 19:00:16 GMT

I have 1 main box and 2 mini boxes but can only watch 1 mini box at a time. For some reason a message is displayed advising too many boxes are connected yet I only have a total of 3.

Re: Only 1 mini box connects at a time

TimmyBGood — Mon, 13 Nov 2023 19:06:19 GMT

@Angry+customer.

If you have an original (pre-November 2019) 1TB main Q box (non-UHD) then it will only support one Mini box in use.

The original 2TB boxes and the UHD/HDR 1TB support two Mini boxes.

Re: Only 1 mini box connects at a time

Daniel0210 — Mon, 13 Nov 2023 19:07:01 GMT

@Angry+customer.
To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

Re: Only 1 mini box connects at a time

oldfella — Mon, 13 Nov 2023 19:17:11 GMT

@Angry+customer. wrote:

I have 1 main box and 2 mini boxes but can only watch 1 mini box at a time. For some reason a message is displayed advising too many boxes are connected yet I only have a total of 3.

Hi @Angry+customer.

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
It should also be remembered that minis cannot view UHD recordings or content.